•Arizona Native, 30+ Years in AZ
•ASU Graduate
•Business Owner Since 2006
•Last updated: August 27, 2026
Who should you call for water damage in Phoenix?
Call a company that is licensed with the Arizona Registrar of Contractors, IICRC certified, answers the phone live 24/7, and inspects for free. Every company on this page was checked against those four things and against its real Google, Yelp, BBB and Facebook reviews on August 27, 2026. Two Valley companies we have referred readers to since 2017 — Rocky Mountain Restoration (4.9★, 2,300+ Google reviews across two offices) and Lotus Restoration Services (4.8★, woman-owned, BBB A+) — are still here, alongside 15 others that earned their spot.
Water spreads into drywall and subfloor within hours. Shut off the supply, kill power to wet rooms, and call while you read.
Nine years ago this page listed two water damage companies and told you to get three estimates. That advice is still right. The list needed to grow, and it needed to be built on something firmer than “they seemed nice.” So we pulled every company’s live Google Business Profile, read the reviews — the bad ones especially — cross-checked Yelp, the Better Business Bureau and Facebook, confirmed Arizona ROC license numbers where the company publishes them, and threw out anything that looked like a lead-generation shell. What’s left is the list I would hand a neighbor at 2 a.m. with water coming under the laundry-room door.
Ratings and review counts below are from Google as of August 27, 2026. They will drift. The character of the reviews doesn’t.
How this list was built (and who got cut)
Every company here passed five checks. It has to hold a live Arizona Registrar of Contractors license or publish its ROC number (restoration that involves demo and rebuild is contracting work in Arizona, and an unlicensed outfit can’t legally pull permits or bill your carrier cleanly). It has to be IICRC certified or employ IICRC-certified technicians. It has to have a real address in Maricopa County, not a virtual-office suite. Its Google reviews have to describe actual jobs — named technicians, drying equipment, insurance claims — not the company’s website. And it has to sit at 4.8 stars or higher with enough reviews that one angry customer can’t move the number.
⚠️ Why four “5.0-star” Phoenix water damage companies are not on this list
Four businesses that rank in Google Maps for “water damage restoration Phoenix” have perfect ratings on 4 to 33 reviews — and the reviews praise the company’s website. “Easy to navigate,” “clear information,” “I have not received any work from this company.” That is a lead-gen listing that sells your call to whoever bids, not a crew with trucks. We excluded them. If a listing’s reviews sound like a web design critique, keep scrolling.
⚡ AZ INSIDER TIP
Verify any restoration contractor in 30 seconds at azroc.gov — search by name or ROC number and confirm the license is active and the class covers general or specialty contracting. Companies that hide their ROC number usually don’t have one.
Water damage restoration companies in Phoenix (central & west Valley)
These companies dispatch from inside Phoenix city limits. From Arcadia to Maryvale to Ahwatukee, expect the fastest arrival times from this group.
Rocky Mountain Restoration
Phoenix office: 6801 N 21st Ave Ste F, Phoenix 85015 · HQ: 5111 E Indigo St Ste 109, Mesa 85205 · Also Peoria & Prescott Valley · Google 4.9★ (1,688 Mesa · 682 Phoenix) · Yelp 100 reviews · BBB accredited
Founded 2009, family-owned, and the largest independent restoration company on this list by review volume. ROC296336, ROC297185 and ROC358866, IICRC certified firm. Operations are run by Justin Sellers, who holds seven IICRC certifications and an Arizona KB-2 general contractor license, so the same company that dries your house can legally rebuild it. Their published policy: free onsite inspection 24/7, phones answered live, no minimum charge, no payment up front, financing available, and a typical one-hour arrival across Maricopa County.
What reviewers say: The Mesa profile is dense with named technicians — Darius, Dillon, Troy, Jordan, Brian — and the recurring theme is daily text updates during the drying phase. A multi-family property manager writes that RMR’s project director is “precise and articulate with his scheduling,” which matters if you run units. One reviewer called at 3 a.m. after a whole-house flood and had a crew onsite before shift end.
Watch for: Two recent 3–4 star reviews describe collections outreach arriving while the insurance payment was still in transit. Ask for a written statement of who is billing whom before mitigation starts, and keep your claim number handy.
Doan Restoration of Arizona
1950 E Watkins St #140, Phoenix 85034 (Sky Harbor area) · Google 4.9★ (500) · Open 24/7
Central location near the airport means quick reach into Arcadia, Tempe and downtown. Reviews describe after-hours holiday-weekend dispatch with crews arriving “immediately” after a toilet supply line burst. An AC-condensate-drain leak review — the most Phoenix water loss there is — praises them for removing only what was wet.
Watch for: One detailed 4-star review reports demo crews cutting too deep into wall studs when removing drywall. Ask the crew lead to walk the demo plan with you before saws come out.
Evolution Restoration & Renovation
1634 E Jefferson St, Phoenix 85034 (downtown / Eastlake Park) · Google 4.9★ (176) · Open 24/7
Mitigation plus full renovation under one roof. Reviewers repeatedly mention that the quoted price was the price paid, and several hired them back for remodels after the restoration was done — the strongest trust signal a contractor can get. Good fit when the loss is big enough that you’ll be rebuilding a kitchen, not just drying a wall.
Watch for: Heavier renovation focus than a pure mitigation crew. For a small clean-water leak you may be better served by a mitigation-only shop.
Restore Master
3620 E Roeser Rd, Phoenix 85040 (South Mountain / Broadway corridor) · Google 4.8★ (209) · Open 24/7
Ranks on Google’s first page for “water damage restoration Phoenix” on its own merits. Reviews describe a technician onsite in under 30 minutes for an upstairs washer overflow, and a crew that cut a small test square first to try to save a ceiling before committing to full removal. Multiple reviewers credit them with pushing back on insurance adjusters on the homeowner’s behalf.
Watch for: Smaller office staff than RMR; the same handful of names (Bob, Al, Agron, Carlos) run most jobs, so scheduling during a monsoon surge can tighten.
Arizona Restoration Contractors
2986 W Clarendon Ave, Phoenix 85017 (west of I-17, Maryvale side) · Google 5.0★ (84) · Open 24/7
Owner-operated — the owner, Tim, shows up to inspect personally, and almost every review names him. Several customers were referred by their plumber after a slab or PEX pinhole leak, which is how the best small restoration shops in the Valley actually get work. One reviewer interviewed several contractors and chose them on price and thoroughness.
Watch for: Owner-run means capacity is finite. If Tim is on a large rebuild, response on a second emergency may be slower than the 24/7 hours suggest.
Water damage restoration in Mesa, AZ
Mesa is where Rocky Mountain Restoration is headquartered (see above), and it has the deepest bench of independent restoration crews in the East Valley. If you’re in Mesa, Apache Junction or Gold Canyon, start here.
Arizona Restoration Specialists of Mesa
4521 E Jensen St Ste 110, Mesa 85205 · Google 4.9★ (180) · Open 24/7
Reviews describe a 45-minute weekend arrival that saved a ceiling, same-day demo with fans and dehumidifiers running before the crew left, and a reverse-osmosis-system failure (common under Valley kitchen sinks) dried with minimal wall damage. One long review walks through a multi-day timeline with dates — the kind of detail fake reviews never have.
Watch for: No phone number is published on their Google profile; contact them through their website or ask your plumber for the direct line.
Fast Track Restoration
3321 N Reseda #50, Mesa 85215 (Red Mountain / Falcon Field) · Google 4.9★ (129) · Open 24/7
Two separate reviewers report that Fast Track came out, found no water intrusion, and left without charging — one of them after a different company had wanted to open walls. That is the most useful thing a review can tell you about a restoration contractor. Owner Becci is named repeatedly; the office handled one homeowner’s uncooperative adjuster start to finish.
Watch for: Northeast Mesa base. Reach into west Phoenix or the West Valley will be slower than the central-Phoenix companies above.
Bloque Restoration
1455 E University Dr Ste 103, Mesa 85203 · Google 4.9★ (274) · Open 24/7
Strong on the rebuild side — tile, flooring, full-bath and kitchen reconstruction after sewer and roof-leak losses — with an in-house tile crew reviewers single out. Named staff (Payson, Dale, Darcy) get consistent praise for the craftsmanship.
Watch for: Two of the most recent detailed reviews describe projects that stalled for months after the initial dry-out, with the homeowner told delays were the insurer’s fault, and one says the promised insurance negotiation never materialized. Use them for mitigation and rebuild only with a written timeline and milestones attached to the contract.
Restore Heroes LLC
7205 E Southern Ave #122B, Mesa 85209 · Google 5.0★ (91) · Hours: Mon–Fri 9–5 (not 24/7)
Owner Daniel is named in most reviews as honest and easy to work with, and their own blog ranks on page one for “best water damage restoration Phoenix,” which tells you they take documentation seriously. Reviews cite clear communication through the full claim.
Watch for: The only company on this list without published 24-hour hours. For a Saturday-night burst pipe, call one of the others first.
Water damage restoration in Gilbert & Chandler, AZ
Gilbert’s McQueen Road / Mondel Drive industrial pocket near the Loop 202 is home to more restoration companies per square mile than anywhere else in Arizona. Chandler, Queen Creek, San Tan Valley and Sun Lakes are all a short run from here.
Lotus Restoration Services
1035 N McQueen Rd #120, Gilbert 85233 · Google 4.8★ (95) · Facebook 100% recommend (27) · BBB A+ · Open 24/7
Woman-owned and operated since 2015 by Jill Herndon (the ROC qualifying party), ROC 302017, IICRC certified firm, licensed, bonded and insured. Lotus does water, flood, fire, mold, asbestos and biohazard, and its published position is unusual in this industry: not every loss needs an insurance claim. If a small clean-water leak can be dried and fixed for less than your deductible, they’ll say so instead of steering you into a claim that follows your policy for years. They also run an emergency plumbing referral line, useful when the pipe is still leaking.
What reviewers say: A real-estate professional writes that Jill’s team came out on a weekend to redo mold sampling after an unqualified inspector botched it, with results back in hours. Another reviewer says a technician did a full moisture inspection, found nothing, and refused payment — even a tip. Office staff (Debi, Nichole) are praised by name for handling the homeowner’s insurance paperwork.
Watch for: One BBB complaint objects to a paid inspection report being “a fancy quote.” Ask up front whether the visit is a free evaluation or a paid written assessment — Lotus does both, and they are different products. Gilbert base means the West Valley is a longer drive.
Built Different Restoration
1428 N Horne St #120, Gilbert 85233 · Google 5.0★ (172) · Open 24/7
A former mitigation contractor who now does construction wrote a long review explaining he was “very nervous to refer anyone” and chose Built Different after vetting them — peer endorsements like that are rare. Airbnb hosts recommend them to each other, and reviews describe a 15-minute recovery after a scheduling mix-up. Owner Bob and PM James are named throughout.
Watch for: Younger company; the 172 reviews have accumulated fast. That is fine, but ask how many technicians are on staff before a large loss.
Slate Restoration
1255 N Mondel Dr, Gilbert 85233 · Google 4.9★ (276) · Open 24/7
One reviewer on her fourth restoration company said Slate was “by far the best” because a crew was onsite in under an hour with fans, air scrubbers and dehumidifiers. They also handle storm damage — a carport-ceiling collapse after a monsoon cell got same-day cleanup. Office coordinator Vanessa and techs Julio, Nick and Niko are named.
Watch for: Apartment and multifamily jobs are a big share of their reviews; confirm the residential crew is the one being dispatched to a single-family home.
Exact Construction and Restoration, LLC
1345 N Mondel Dr, Gilbert 85233 · Google 5.0★ (244) · Open 24/7
244 reviews at a perfect 5.0 is hard to fake at that volume. Strength is the full-cycle job: mitigation, contents pack-out, coordination with the insurer and the mortgage company (which holds insurance checks on large claims), then rebuild. A whole-house waterline-break review names three separate staff for three separate phases.
Watch for: Best fit for larger, insured losses. A $1,500 dry-out is not where they shine.
PuroClean of Chandler
75 W Baseline Rd #21, Gilbert 85233 · Google 4.9★ (82) · Open 24/7
Franchise, locally owned. Reviews describe technicians Andrew and Kirby containing dust room-by-room for an immunocompromised homeowner and saving kitchen cabinets during demo for reuse in the rebuild. Frequently assigned directly by insurance carriers, which means they know the carriers’ documentation requirements cold.
Watch for: Carrier-assigned work is their bread and butter; if you want an advocate who pushes back on the adjuster, an independent may fit better.
SERVPRO of Gilbert / Chandler South / Ahwatukee & South Tempe
45 N Sunway Dr, Gilbert 85233 · Google 4.9★ (151) · Open 24/7
The national brand ranks #1 organically for “water damage Phoenix,” but the corporate page routes you to whichever franchise answers. This is the specific East Valley franchise with the strong local reviews: a couple in California got a photo of water running out their Gilbert garage, called their carrier, and SERVPRO Gilbert was onsite within an hour documenting and packing out before they landed.
Watch for: A fire-claim review complains about an incomplete contents inventory and confusion over carrier approval. For water losses they are consistent; for contents pack-out, photograph everything yourself first.
Water damage restoration in Scottsdale & Tempe, AZ
PuroClean Restoration Specialists (Scottsdale)
7464 E Tierra Buena Ln, Scottsdale 85260 (Scottsdale Airpark) · Google 4.8★ (113) · Open 24/7
Airpark location puts them minutes from North Scottsdale, DC Ranch, Grayhawk, Paradise Valley and Fountain Hills. A reviewer whose roofers punctured a high-pressure line had a technician onsite within three hours on a Saturday night. Separate mitigation and contents teams, both named in reviews, so pack-out doesn’t wait on the drying crew.
Watch for: Weekend arrival of three hours is fine but slower than the one-hour claims of the central Phoenix and Mesa crews. For central or west Phoenix, choose closer.
Square One Restoration, LLC
2215 S 48th St Ste B, Tempe 85282 (near Sky Harbor / I-10) · Google 5.0★ (58) · Open 24/7
The specialist on this list for water damage that has already turned into a mold problem, including CIRS-focused medical-grade remediation for households with mold-sensitive family members. Owner Ryan personally started a New Year’s Eve dry-out and walked one homeowner through two insurance claims. Reviewers highlight that he recommends the cheapest effective testing rather than upselling.
Watch for: Smallest review count on the list and a mold-first orientation. For a straightforward burst-pipe extraction, the larger mitigation crews above have more trucks.
Phoenix water damage companies compared
| Company | Base | 24/7 | ROC # published | Best for | |
|---|---|---|---|---|---|
| Rocky Mountain Restoration | Phoenix + Mesa + Peoria | 4.9 (2,370) | Yes | Yes (3) | Valley-wide 1-hr response, financing |
| Lotus Restoration Services | Gilbert | 4.8 (95) | Yes | Yes | Honest “do you even need a claim” advice, mold, asbestos |
| Doan Restoration of Arizona | Phoenix 85034 | 4.9 (500) | Yes | Verify | Central Phoenix, after-hours |
| Evolution Restoration | Phoenix 85034 | 4.9 (176) | Yes | Verify | Large losses needing rebuild |
| Restore Master | Phoenix 85040 | 4.8 (209) | Yes | Verify | Fast arrival, adjuster pushback |
| Arizona Restoration Contractors | Phoenix 85017 | 5.0 (84) | Yes | Verify | Owner onsite, West Phoenix |
| AZ Restoration Specialists of Mesa | Mesa 85205 | 4.9 (180) | Yes | Verify | East Mesa, same-day demo |
| Fast Track Restoration | Mesa 85215 | 4.9 (129) | Yes | Verify | Honest second opinions |
| Bloque Restoration | Mesa 85203 | 4.9 (274) | Yes | Verify | Tile & rebuild craftsmanship (get a timeline in writing) |
| Restore Heroes | Mesa 85209 | 5.0 (91) | No (M–F 9–5) | Verify | Business-hours losses |
| Built Different Restoration | Gilbert 85233 | 5.0 (172) | Yes | Verify | Peer-referred, short-term rentals |
| Slate Restoration | Gilbert 85233 | 4.9 (276) | Yes | Verify | Storm damage, multifamily |
| Exact Construction & Restoration | Gilbert 85233 | 5.0 (244) | Yes | Verify | Large insured losses, mortgage-company coordination |
| PuroClean of Chandler | Gilbert 85233 | 4.9 (82) | Yes | Verify | Carrier-assigned jobs, containment |
| SERVPRO Gilbert / Chandler S. | Gilbert 85233 | 4.9 (151) | Yes | Verify | Carrier-preferred, remote owners |
| PuroClean Scottsdale | Scottsdale 85260 | 4.8 (113) | Yes | Verify | North Scottsdale, PV, Fountain Hills |
| Square One Restoration | Tempe 85282 | 5.0 (58) | Yes | Verify | Mold-sensitive households |
“Verify” means the company did not publish its ROC number on its website at the time of review; look it up at azroc.gov before signing. Google figures pulled August 27, 2026.
What water damage looks like in a Phoenix home
Almost nobody in the Valley gets flooded by a river. Phoenix water damage comes from inside the house or off the roof, and it comes in five patterns that every company above sees weekly:
- Slab leaks. Most Valley homes built from the 1970s on sit on post-tension concrete slabs with copper or PEX supply lines run underneath. A warm spot on the tile, a water bill that jumps, or a hairline crack that stays damp is the tell. These are the most expensive because the slab has to be opened or the line rerouted overhead.
- AC condensate lines. Your air conditioner runs 3,000+ hours a year here. The condensate drain clogs with algae, the pan overflows, and water drips into a hallway ceiling or a closet wall for weeks. If your AC needs emergency repair in Phoenix mid-summer, check the ceiling below the air handler too.
- Water heaters and supply lines. A 40-gallon tank in the garage lets go at 2 p.m. while everyone’s at work. Braided washing-machine hoses fail the same way. Both are clean water — cheap to dry if caught the same day, expensive if it soaks into the drywall over a weekend.
- Monsoon intrusion. From mid-June through September, a single cell can push water under patio doors, through roof penetrations and into any room lower than the yard. Roof leaks that a roofing company would have caught in May become ceiling collapses in August. If you’ve never seen one, here’s what a haboob is and why it precedes the rain.
- Sewer and drain backups. Category 3 black water. Not a DIY job, ever. The restoration company handles containment and disposal; a Phoenix emergency plumber clears the line first.
The three categories of water (IICRC S500 standard)
Clean water left sitting more than 48 hours in Phoenix heat is reclassified to gray. That’s why “we’ll deal with it Monday” costs so much.
How to choose a water damage restoration company in Phoenix
Run these six questions on the phone before anyone comes out. A legitimate company answers all six without hesitation.
- “What’s your ROC license number?” Then check it at azroc.gov. Mitigation-only work has a gray area in Arizona, but any demo or rebuild does not.
- “Are your technicians IICRC certified?” The IICRC sets the S500 drying standard every carrier expects. No certification, no documented dry standard, harder claim.
- “Is the inspection free, and is there a minimum charge?” Rocky Mountain, Fast Track and Lotus reviews all describe free inspections that ended with “you don’t need us.” Companies charging $250 to look are working a different business model.
- “Do you bill my insurer directly, and will you tell me if I shouldn’t file?” A small clean-water loss under your deductible is often better paid out of pocket — claims stay on your CLUE report for up to seven years and can raise premiums. Lotus makes this an explicit policy; the others will discuss it if asked.
- “Who does the rebuild?” Same company (RMR, Evolution, Exact, Bloque) or a referral? Either can work; two contracts means two schedules.
- “Can you send a written scope and timeline before demo starts?” The negative reviews on this list — every one of them — are about what happened after the fans were running: billing surprises, stalled rebuilds, inventory gaps. Paper prevents all three.
✅ While you wait for the crew
Shut off the main (usually at the meter box near the curb or on the house side of the wall by the hose bib). Kill the breaker to any room with water near outlets. Move rugs, electronics and anything with wooden legs off the floor. Photograph everything before you touch it. Do not use a household shop-vac on standing water near live circuits.
What water damage restoration costs in Phoenix
Rocky Mountain Restoration publishes the clearest local pricing guidance of any company on this list: most Phoenix homeowners pay $1,200 to $5,000 for mitigation, with clean water running roughly $3–$4 per square foot, gray water $4–$7, and black water $7–$7.50 because of containment and disposal. Rebuild is separate and depends entirely on finishes. Those are ranges, not quotes — every company here inspects before naming a number. We break down the full cost picture, including what insurance typically covers and what it doesn’t, in Can water damage in Phoenix be expensive?
If the source is a plumbing failure, you’ll also want to know what Phoenix plumbers charge per hour and which Phoenix plumbers the restoration crews themselves refer.
Frequently asked questions
What are some reputable water damage restoration companies in Phoenix, Arizona?
Rocky Mountain Restoration (4.9★, 2,300+ Google reviews, offices in Phoenix and Mesa), Lotus Restoration Services (4.8★, woman-owned, Gilbert), Doan Restoration of Arizona (4.9★, 500 reviews, central Phoenix) and Restore Master (4.8★, south Phoenix) are the four with the deepest verified review histories inside the city. All hold or publish Arizona ROC licensing and are IICRC certified.
How fast will a Phoenix water damage company arrive?
Most companies on this list publish or are reviewed at 30 minutes to 1 hour for central Phoenix and the East Valley, and up to 3 hours on weekend nights for North Scottsdale. Distance from their office matters more than the brand name; call the one closest to you first.
What is the difference between water damage mitigation, remediation and restoration?
Mitigation is stopping the spread: extraction, drying, removing wet materials. Remediation is cleaning contamination, usually mold or sewage, after the water is gone. Restoration is putting the house back: drywall, paint, flooring, cabinets. Some companies do all three; others do the first two and refer the third.
What type of water damage is not covered by homeowners insurance in Arizona?
Standard Arizona homeowners policies cover sudden, accidental water — a burst pipe, a failed water heater. They generally exclude flooding from outside (monsoon runoff needs separate NFIP flood coverage), gradual leaks that show long-term neglect, sewer backups unless you carry a rider, and the cost of repairing the failed pipe itself. Read the “water” exclusions section of your declarations page; every restoration company on this list will help you interpret it.
Is water damage restoration worth it, or can I dry it myself?
A single room of clean water caught within hours can be dried with rented air movers and a dehumidifier. Anything that touched drywall, subfloor, cabinets or insulation, sat more than 24 hours, or came from a gray or black source needs professional moisture mapping. Undried wall cavities in a Phoenix summer produce mold in days, and mold remediation costs more than the dry-out would have.
How can I tell if water damage is permanent?
Swollen or crumbling drywall, cupped or buckled wood flooring, delaminated cabinet bottoms and a musty smell that returns after cleaning are all past the point of drying and must be replaced. Discoloration alone on drywall that meters dry is cosmetic. A moisture meter reading is the only real test, and every company above will take one for free.
Run a restoration company in Arizona and not on this list?
This page is rebuilt from live review data, and it is read by Phoenix homeowners standing in wet carpet. We add companies that clear the same five checks — active ROC license, IICRC certification, real Maricopa County address, job-specific reviews, 4.8★ or better. Nobody pays to rank on it. A featured directory listing on AZ Charged puts your company in front of the same readers in our water damage directory, with your own page, photos and service area.
Send your ROC number, Google Business Profile link and service cities to our contact page or call the number below.
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